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How To Place & Pay For Orders

Ordering Display


Sister Moon offers several convenient ways to order as well as several easy ways to pay for your order. Our ordering process is designed to ensure you get what you want, and that it is delivered in timely manner -- with the utmost discretion. Please email with any questions. We want you to be happy with your purchase!


STORE HOURS

We are open (accepting phone orders and calls for information) 9:00 am - 9:00 PM Friday, Saturday, and Sunday, Mountain Standard Time. However, you can still make purchases by email or via mail order, anytime! (Email is answered daily.)

FOUR WAYS TO PLACE AN ORDER
  1. Via Email -  There are two ways you can order by email:
    [A] Fill out the mail order form provided, with the items you would like and the quantities you need. After you have completed filling out the form, click the "Send by Email" button at the top of the form to submit the completed form to our order department. Once we have received the form, we will call you to verify your order and take your credit card information at that time.

    Please DO NOT send your credit card information in your email; it's not safe!

    [B] If for some reason you do not want to, or feel uncomfortable submitting your order via the automated email submittal process (described above), then you are certainly welcomed to send us an email in any fashion with which you are comfortable and familiar. Just tell us what you would like to order and the quantities. We will then call you back to verify your order, figure your total, and take your credit card information for payment.

  2. Via Mail Order -  Fill out the mail order form provided, with the items you would like and the quantities you need. Print out the filled in mail order form. (Or print out the form and then fill it in.) Mail the completed order form along with your money order, cashier's check, or personal check payment to: Sister Moon, P.O. Box 46163, Phoenix, AZ 85063. (Please refer to the shipping chart below for the shipping cost. Items shipped within Arizona will be subject to an 8.50% tax.)

  3. Via Phone -  Fill out the mail order form provided, and refer to it while placing your phone order. We will total your order while we have you on the phone, and will then take your credit card information to process your payment.

  4. Via Fax -   Please call ahead or email to let us know that you will be faxing over your completed mail order form. Kindly include a cover sheet that specifies your contact information and how many pages to expect. (That way, we don't miss some of your order.)
STANDARD ORDERING POLICIES
  1. We only accept payment in US currency.
  2. There is a $12.00 minimum order. A minimum order amount does not include the cost of shipping.
  3. Orders are shipped in the order we receive them.
  4. We only ship within the Continental United States (no International shipments), and we only ship via UPS. UPS will not ship to a P.O. Box; therefore, packages must be delivered to an actual address.
  5. Someone MUST be available to sign for your package.
  6. The billing information you enter into our forms MUST match the address the parcel is being shipped to. We will not send your package to a third party address.
  7. We will not be responsible for packages that are lost or stolen. Please track your packages via the UPS Tracking Website with the tracking information provided. Please make sure you are aware of when your package will be delivered, and that you will be available to accept the delivery.
  8. We ship on Wednesdays and Saturdays. Therefore, orders placed between Thursday 9:00 AM MST through Friday 9:00 PM MST will be shipped on Saturday by 3:00 PM. Orders placed between Saturday at 9:00 AM MST through Sunday 9:00 PM MST will be shipped on Wednesday by 3:00 PM (or sooner).
  9. Personal checks will be held fifteen working days to give them time to clear the bank. A $25 dollar fee will be applied on bounced checks, and of course, we won't accept a check for your order. Your order will not be mailed until your check successfully clears, or we receive an alternate form of payment.

Once your order has been handed-off to UPS, we will send you an appropriate tracking number and verification link so you can follow your items in transit.

PAYMENT OPTIONS

we accept only Visa and MasterCard for payment. If you will be paying by personal check, money order, or cashier's check please mail your order form to us along with your payment to Sister Moon, P.O. Box 46163, Phoenix, AZ 85063. We do not accept cash, so please don't send it. And, for your own safety, PLEASE do not send your credit card information in an email. We will get that information when we call to verify your order.

SHIPPING

Sister Moon ships our packages by UPS only. Happily, UPS offers the advantage of online order tracking. The table below outlines charges for UPS Ground Shipping. Shipping charges include packaging, insurance and delivery. Additional surcharges for extra-heavy or oversize packages may apply. UPS will not deliver to a P.O. BOX so please supply us with a valid street address. Please note that someone must be available to sign for your package. Preferably, that "someone" will be you!

Shipping and Handling Charges:


Order Total

UPS Ground - Continental US

UPS 2nd Day Air - Continental US

  $1.00 - $40.99

                       $8.00

  $23.00

  $41.00 - $80.99

$10.00

  $25.00

  $81.00 - $150.99

$13.00

  $28.00

  $151.00 - $225.99

$15.00

  $30.00

  Over $226.00

$18.00

  $33.00

When selecting Second Day Air or Next Day Air as your preferred shipping method, please realize this means that once UPS has your package in their system, it will get to you within that number of days. Selecting Second Day Air or Next Day Air delivery does not move your merchandise any more quickly through our shipment process. Your order will still be shipped within the timeline detailed above.

Second Day Air
UPS Second Day Air is estimated to cost an additional $15.00 over the standard UPS ground rates for the Continental US. Shipping will be calculated when we call to verify your order and take your card information. UPS does not consider Saturdays or Sundays transit days so if you place an order on a Friday via 2nd Day Air, you will receive it on Tuesday.

Next Day Air
UPS Next Day Air costs between $15 to $40 in addition to the standard UPS ground rates. The cost also depends on the weight, dimensions, and destination. Shipping will be calculated when we call to verify your order and take your card information. UPS does not consider Saturdays or Sundays transit days so if you place an order on a Friday via Next Day Air, you will receive it on Monday. Saturday delivery is available for an additional charge.

Shipping charges last updated December 2011.