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Sister Moon store policies are straight-forward and designed to keep things simple. We always do our best to meet our customer's needs and to help them save time, money, and hassles. Furthermore, our customers can always rest assured that we will never sell their information, nor are we ones to ever pass judgment.
We reserve the right to exercise our own discretion when handling backordered items. We will do whatever is both reasonable and cost effective for us. For instance, if you place an order that is missing one item that is scheduled to arrive within five to seven working days, we may hold your entire order until we can complete it. However, this rarely, if ever, happens. (We will let you know if this will be the case.)
If we don't have item(s) in stock that you have ordered, and don't expect it in for ten or more days, we will ship to you the rest of your order, minus what is missing, and deduct the cost (plus shipping adjustments) from your total. You should receive a backorder slip with your purchase and will be asked to replace your order for said items at a later date. If for some reason we cannot reach you to discuss the issue, we will simply issue a store credit.REFUND AND RETURNS POLICY
Due to the custom/spiritual/metaphysical nature of our products, there are no returns, no exchanges, and no refunds. ALL SALES ARE FINAL. However, in the very rare event that a return or exchange is authorized, a 20% restocking fee will be applied on all authorized returned items. Please, please, please, choose wisely and ask questions. We want you to be happy with your purchase.LOST PACKAGES/DAMAGED ITEMS POLICY
We will never sell, or otherwise provide for use, our customer's personal information. Nor shall we willingly divulge to others the personal beliefs or practices of those who shop with us. All customer information gathered during the processing of an order will, within reasonable means, be kept in strictest confidence.
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