+ Copyright © 2004-2012 Sister Moon. + All rights reserved. + Contact the webmaster. +

Store Policies & Proceedures

Store Policies Display


Sister Moon store policies are straight-forward and designed to keep things simple. We always do our best to meet our customer's needs and to help them save time, money, and hassles. Furthermore, our customers can always rest assured that we will never sell their information, nor are we ones to ever pass judgment.


GENERAL POLICIES
  1. All items are sold as curios only. We do not make any claims as to their effectiveness.
  2. All services are provided for entertainment purposes only. We do not make any claims as to their helpfulness or accuracy.
  3. We will not be held responsible for any damages incurred by the use of our products or services. Please be responsible and use good judgment. Do not ingest any of our products or otherwise use internally. Use with care externally. Please be aware that some oils, baths, washes, and waters may stain or cause inflammation when used on sensitive skin.
  4. By entering this website you agree to adhere to all copyright laws that apply to the graphics, images, and contents that are the Sister Moon Store, Website, and products.
STANDARD ORDERING POLICIES
  1. We only accept payment in US currency.
  2. There is a $12.00 minimum order. A minimum order amount does not include the cost of shipping.
  3. Orders are shipped in the order we receive them.
  4. We only ship within the Continental United States (no International shipments), and we only ship via UPS. UPS will not ship to a P.O. Box; therefore, packages must be delivered to an actual address.
  5. Someone MUST be available to sign for your package.
  6. The billing information you enter into our forms MUST match the address the parcel is being shipped to. We will not send your package to a third party address.
  7. We will not be responsible for packages that are lost or stolen. Please track your packages via the UPS Tracking Website with the tracking information provided. Please make sure you are aware of when your package will be delivered, and that you will be available to accept the delivery.
  8. We ship on Wednesdays and Saturdays. Therefore, orders placed between Thursday 9:00 AM MST through Friday 9:00 PM MST will be shipped on Saturday by 3:00 PM. Orders placed between Saturday at 9:00 AM MST through Sunday 9:00 PM MST will be shipped on Wednesday by 3:00 PM (or sooner).
  9. Personal checks will be held fifteen working days to give them time to clear the bank. A $25 dollar fee will be applied on bounced checks, and of course, we won't accept a check for your order. Your order will not be mailed until your check successfully clears, or we receive some other form of payment.
BACKORDERED ITEMS POLICY

We reserve the right to exercise our own discretion when handling backordered items. We will do whatever is both reasonable and cost effective for us. For instance, if you place an order that is missing one item that is scheduled to arrive within five to seven working days, we may hold your entire order until we can complete it. However, this rarely, if ever, happens. (We will let you know if this will be the case.)

If we don't have item(s) in stock that you have ordered, and don't expect it in for ten or more days, we will ship to you the rest of your order, minus what is missing, and deduct the cost (plus shipping adjustments) from your total. You should receive a backorder slip with your purchase and will be asked to replace your order for said items at a later date. If for some reason we cannot reach you to discuss the issue, we will simply issue a store credit.

REFUND AND RETURNS POLICY

Due to the custom/spiritual/metaphysical nature of our products, there are no returns, no exchanges, and no refunds. ALL SALES ARE FINAL. However, in the very rare event that a return or exchange is authorized, a 20% restocking fee will be applied on all authorized returned items. Please, please, please, choose wisely and ask questions. We want you to be happy with your purchase.

LOST PACKAGES/DAMAGED ITEMS POLICY

It is the customer's responsibility to contact the carrier and make the appropriate claim for the damaged items or lost packages. UPS will only accept a claim made by the recipient (You), and not by the shipper (Us). (This is one reason why we require that you sign for your package; damage to the shipment should be apparent.)

CUSTOMER PRIVACY POLICY

We will never sell, or otherwise provide for use, our customer's personal information. Nor shall we willingly divulge to others the personal beliefs or practices of those who shop with us. All customer information gathered during the processing of an order will, within reasonable means, be kept in strictest confidence.